General terms and conditions

to use the Skiper reservation system

These General Terms and Conditions (hereinafter referred to as "GTC") govern the use by consumers (hereinafter referred to as "users") of the reservation system provided by Skiper Technologies GmbH, Leopoldstraße 31 in 80802 Munich (hereinafter referred to as "Skiper") via the website (hereinafter referred to as "website"). The Website is a reservation system with which the user is given the opportunity to search for services made available via the Internet and, if applicable, to conclude a contract directly with the commercial provider (hereinafter "Provider"). Skiper only acts as an intermediary. The contract itself is concluded exclusively between the provider and the user.

§ 1 General regulations

  1. These GTC's apply between the user of the website and Skiper and can be downloaded by the user into his working memory. These GTC's can also be requested from Skiper by e-mail or in writing.
  2. The user contract with Skiper concluded with a registration begins with the sending of the search request and ends with the placing of the order with the provider, unless the user has already withdrawn the search request earlier.
  3. With each use of the reservation system, the user accepts the current version of these GTC as binding for all legal relationships. Skiper does not recognise any other terms and conditions. These do not become part of the contract even if Skiper does not expressly object to them.

§ 2 Access to the market place

  1. Skiper offers the user a reservation system (Skiper Marketplace, Skiper Portal, Skiper Mobile App, Skiper Affiliates and Partner Network) through which the user can search for services and conclude a contract with the provider.
  2. Registration by the user is not a mandatory requirement for using the reservation system, but is necessary in order to be able to use all the advantages of the reservation system. Only individual natural persons, legal entities and partnerships with full legal capacity may register. There is no entitlement to use the reservation system.
  3. A valid e-mail address and a password of your choice are also required for registration.
  4. The user guarantees that the information provided by him, in particular in the context of the use, is true and complete. The user undertakes to inform Skiper immediately of any future changes to the information provided.
  5. Skiper is entitled to withdraw the use of a user or to block access to the reservation system if there is sufficient suspicion that the user has violated these GTC. The user can avert these measures if he eliminates the suspicion by presenting suitable evidence at his own expense.
  6. All logins are individualised and may only be used by the respective authorised user. The user is obliged to keep the login and password secret and to protect them from unauthorised access by third parties. In the event of suspected misuse by a third party, the user shall inform Skiper thereof without delay. As soon as Skiper becomes aware of the unauthorised use, Skiper will block the access of the unauthorised user. Skiper reserves the right to change the login and password of a user; in such a case, Skiper will inform the user of this without delay.
  7. You must cancel reservations that you are unable to take as early as possible, but no later than the time indicated in the email confirmation message. To do this, you can use the link in the email confirmation or make the cancellation in the "Reservations" section of your user account.
  8. In certain cases, the Skiper Services will allow you to submit a review about a restaurant listed on Skiper (e.g. following a reservation made using the reservation function).
  9. Your rating may be at your discretion and without influence from Skiper. It must not contravene the relevant provisions of these General Terms and Conditions of Use or any statutory provisions.
  10. Not permitted are:
    1. Multiple ratings: each user may only submit one rating per visit to a restaurant.
    2. Self-assessments: restaurants listed on the Skiper Services may not submit or have submitted assessments about themselves by the owner, its employees or agents, or in any other way.
  11. Skiper reviews and checks reviews and other content submitted by you before publication at its own discretion, after publication in the event of a complaint by the partner or third parties. Skiper is entitled, but not obliged, to publish the reviews you have submitted. In particular, Skiper reserves the right, e.g. in the event of violations of these terms and conditions, not to publish individual ratings or parts of ratings in whole or in part or to delete them subsequently.
  12. Without prejudice to any other rights, Skiper reserves the right to deactivate the rating function and/or other Skiper services for the End User if the End User repeatedly violates the relevant provisions of these Terms of Use or legal regulations when submitting ratings and Skiper has notified the End User of this in advance.

§ 3 Skiper's services

  1. The reservation system has extensive functionalities to manage all current reservations and other business transactions as well as an integrated, automated messaging system to simplify communication between provider and user.
  2. Skiper's services consist of, among other things:
    1. Provision of the possibilities to use the reservation system;
    2. Forwarding of the user's search query according to his search criteria for contacting and concluding a contract with the provider;
    3. Creation of information and communication possibilities among the contracting parties.
    4. Skiper does not guarantee the conclusion of a contract. Its activity is only aimed at bringing users and providers together.

§ 4 Settlement of contracts concluded through mediation

  1. The providers registered on the reservation system are independent entrepreneurs.
  2. By sending an order enquiry, an offer to conclude a contract on the purchase of the goods ordered by the user is transmitted to the provider. The user then receives a confirmation of receipt, which does not yet constitute a binding contract. A binding contract is only concluded when the user's enquiry is accepted in a binding manner by e-mail or by telephone.
  3. The contract is concluded exclusively between the provider and the user. Skiper has no influence on the conclusion or non-conclusion of a contract. The decision as to whether a contract with the provider is concluded depends on the corresponding conditions of the provider and is the sole responsibility of the provider. As a matter of principle, the user must independently check whether the provider selected by him fulfils the desired specifications and corresponds to the user's wishes.
  4. Actions using the respective login of a user are generally attributable to the user. Users are responsible for all declarations of intent made themselves on the reservation system. For declarations made by third parties under the user's member account, the users are liable to a foreseeable extent according to the principles of a contract with protective effect for third parties.
  5. Skiper does not provide any guarantee for the information provided by the provider in the profile or in the offer or for the fulfilment of the concluded contracts, nor does it assume any liability for material defects or defects of title of the traded goods and services. Skiper has no obligation to ensure the fulfilment of the contracts concluded between the user and the provider. Likewise, Skiper does not assume any liability for possible breaches of duty by the provider.
  6. Skiper cannot guarantee the true identity and power of disposal of the provider. In case of doubt, the user and the provider are required to inform themselves in an appropriate manner about the true identity and the power of disposal of the other contracting party.

§ 5 Liability Skipers

  1. Skiper is liable for intent and gross negligence without limitation, but for slight negligence only in the event of a breach of material contractual obligations. Liability in the event of a breach of material contractual obligations is limited to the damage typical for the contract, the occurrence of which Skiper had to expect at the time of conclusion of the contract on the basis of the circumstances known at that time.
  2. Skiper accepts no liability for faults within the pipeline network for which Skiper is not responsible.
  3. Skiper shall only be liable for the loss of data in accordance with the above paragraphs if such loss could not have been avoided through reasonable data backup measures on the part of the user.
  4. Liability does not extend to impairments of the contractual use of the services provided by Skiper on the reservation system caused by improper or incorrect use by the user.
  5. The above limitations of liability shall also apply mutatis mutandis in favour of Skiper's vicarious agents.
  6. Insofar as the reservation system offers the possibility of forwarding to databases, websites, services etc. of third parties, e.g. by setting links or hyperlinks, Skiper is not liable for the accessibility, existence or security of these databases or services, nor for their content. third parties, e.g. through the setting of links or hyperlinks, Skiper is not liable for the accessibility, existence or security of these databases or services, nor for their content. In particular, Skiper is not liable for their legality, correctness of content, completeness, up-to-dateness, etc.

§ 6 Copyrights

  1. The website and its underlying software and database are protected by copyright. This applies in particular to rights to published texts, the design of the site and the logos used.
  2. The provision for use within the scope of these General Terms and Conditions does not constitute a waiver of copyrights.

§ 7 Data security and privacy policy

  1. Skiper's servers are secured in accordance with the state of the art, in particular by firewalls; however, the user is aware that there is a risk for all participants that transmitted data can be read in the transmission path. This applies not only to the exchange of information via e-mail leaving the system, but also to the integrated messaging system and all other transmissions of data. The confidentiality of data transmitted within the framework of the use of the reservation system can therefore not be guaranteed.
  2. Further information on data protection and the handling of personal data can be found in the data protection declaration.

§ 8 Dispute resolution

  1. According to the EU Regulation No. 524/2013 on Online Dispute Resolution in Consumer Matters, consumers are provided with the possibility to settle disputes with traders in connection with online sales contracts or online service contracts out of court via an online reservation system (OS platform). You can reach this platform via the link:
  3. Pursuant to §§ 36, 37 VSBG, the portal operator informs that it is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.


Cancellation policy / Cancellation form

1. cancellation policy / use of portal

Information on the statutory right of withdrawal for consumers

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must contact us (Skiper Technologies GmbH, Leopoldstraße 31, 80802 Munich, Tel: 0151-61853180, Email:

by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to revoke this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.

Consequences of revocation

If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

If you have requested that the service should begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.

End of the cancellation policy

Exclusion of the right of withdrawal:

Pursuant to Section 312 g (2) No. 9 of the German Civil Code (BGB), the right of withdrawal does not apply to contracts for the provision of services in connection with leisure activities if the contract provides for a specific date or period for the provision of the services.

2. withdrawal form

Sample cancellation form

(If you wish to revoke the contract, please complete and return this form).

To Skiper Technologies GmbH, Leopoldstraße 31, 80802 Munich, Email:

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*): ________________________________

Ordered on (*) / received on (*): __________________

Name of the consumer(s): __________________

Address of the consumer(s): __________________

Signature of the consumer(s) (only in the case of notification on paper): __________________

Date: __________________

(*) Delete as applicable.